Currently, we provide support through our ticketing system. This allows us to track all communications and ensure nothing gets lost.
Account & Billing
Click on "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Follow the link in the email to create a new password. If you don't receive the email, check your spam folder.
Yes, you can update your profile by navigating to the Profile section in your dashboard. You can change your name, email, and password. Make sure to save your changes before leaving the page.
Yes, we take security seriously. All data is encrypted in transit using SSL/TLS. We follow industry best practices for data protection and never share your information with third parties without your consent.
Tickets
Yes, you can attach relevant files (screenshots, documents, logs) when creating a ticket or replying to an existing one. Supported formats include images (JPG, PNG, GIF), documents (PDF, DOC, DOCX), and text files. Maximum file size is 10MB.
If you haven't received a response within the expected timeframe, you can reply to your existing ticket to bump it up. Avoid creating duplicate tickets as this may delay the response. Check your email spam folder for notifications.
Once your issue is resolved, you can close the ticket by clicking the "Close Ticket" button in the ticket details. If you're satisfied with the resolution, this helps us manage active tickets more efficiently. You can always reopen a closed ticket if needed.